FAQs - Wedding Dress - BHARB Bridal

Question WHERE ARE THE BHARB DRESSES AVAILABLE?

AnswerOur dresses can be ordered from our website, www.bharb.com exclusively, they are not available at distributors and in other stores.

Question WHO CAN ORDER THE DRESSES?

AnswerOur dresses can be purchased by every natural person. They are not available for companies or distributors.

Question DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

AnswerOrders can be placed only by registered users. As the making of the dresses requires more months, it is of high importance to keep contact via the account.

Question IS MY PERSONAL INFORMATION KEPT PRIVATE?

AnswerYour personal information is kept private and confidential and will never be shared with a third party.

For further information, please check the dedicated section of our Privacy Policy.

Question I HAVE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

AnswerTo reset your password, follow the ‘Forgot your password’ instructions in ‘My Account.’

Question HOW CAN I TRACK MY ORDER?

AnswerAs soon as the dress has been made and the package has been taken by UPS for delivery, we will inform you about the tracking number of the package in an automated e-mail. The tracking number is accessible on the following link https://www.bharb.com/order-tracking/ by giving the ordering number received in the order confirmation e-mail and the e-mail address through which the order has been placed.

Question HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?

AnswerDelivery takes normally up to 5 working days within the EU and up to 10 days outside the EU. Shipping costs differ according to the country.

Question WHAT PAYMENT METHODS DOES BHARB.COM ACCEPT?

AnswerWe accept the following payment methods:

Credit card

For further information, please check the FAQs about internet-based card payment

Question HOW MUCH DUTY AND TAX ARE TO BE PAID?

AnswerBy default, product prices are EU VAT inclusive until you proceed to purchase your order. Taxes and duties are then calculated according to your shipping destination and itemised at the bottom of the Order Summary page.

All EU countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. To view the most accurate price for your shipping destination whilst browsing the site, you will need to select your country.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, including EU VAT. As the recipient, you are liable for all import duties, customs and local sales taxes and fees levied by the country you are shipping to; payment of these is necessary to release your order.

Question CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

AnswerThe shipping and billing addresses have to be identical. We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Question HOW CAN I CHOOSE THE APPROPRIATE SIZE?

AnswerIn order to choose the appropriate size, please follow our measurement guide. Take your measurements and choose your size from the chart displayed at the dress based on them.

Question CAN I GET ASSISTANCE WITH CHOOSING MY SIZE?

AnswerYes, you can. Follow our measurement guide. In case it is still unclear which size to choose, click on this link, fill the chart with your measurements, give the name of the dress and send it to us via e-mail. We will help you choose.

Question CAN I ORDER THE DRESS WITH CUSTOM LENGTH?

AnswerYes you can. If you would like the dress with custom length to fit your height and your shoes, please choose your size and at the ‘skirt length’ choose the ‘custom length’ option after you’ve measured yourself when placing your order and give us your LINE E, LINE H and LINE I measurements. Then put the dress to cart.

Question IF I HAVE NOT BOUGHT MY SHOES YET, HOW CAN I ORDER THE DRESS WITH CUSTOM LENGTH?

AnswerIf you have shoes with the same heel height as the ones you would like to wear, use them to take your measures and write a note in the order that you would like to clarify the custom length.

In this case, you will get an e-mail from us on how long you can change the length. We are going to start making the dress based on the measurements given until this time.

Of course, if you need further information do not hesitate to contact us via customerservice@bharb.com.

Question CAN I ADD ITEMS TO AN EXISTING ORDER?

AnswerIt is not possible to combine orders or add items to an existing order.

Question CAN I RETURN A ’MADE TO ORDER’ OR CUSTOMIZED ITEM?

AnswerWithdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.

Question WHAT DOES ‘MADE TO ORDER’ MEAN?

AnswerOur wedding gowns are not on stock. We make your dress in the chosen size upon order. In this case, items cannot be returned or refunded. Orders require payment.

Question HOW LONG DOES IT TAKE TO MAKE THE DRESS?

Answer

The expected delivery time is at least 6 months. Except if the system shows a different time at the order.

Question IS MY PACKAGE INSURED?

AnswerAll items are insured against theft and accidental damage whilst in transit from BHARB to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

In case of shipping outside EU countries, taxes and duties are not included. These and any other costs incurred shall be borne by the customer.